Unoma Chinkata
Customer Service & Administrative Professional | Healthcare Administration Student
North Bay, CA.About
Highly dedicated and resourceful international student pursuing a Diploma in Healthcare Administration, bringing proven experience in delivering exceptional customer service and administrative support. Adept at managing high volumes of inquiries, triaging complex cases, and coordinating projects while upholding confidentiality and empathy. Proficient in Microsoft 365 and equipped with strong problem-solving and interpersonal communication skills, committed to optimizing operational efficiency and enhancing positive stakeholder experiences.
Work
Ottawa, ON, Canada
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Summary
Provided exceptional customer service and operational support in a seasonal retail environment, driving client satisfaction and efficient transactions.
Highlights
Delivered exceptional customer service, resolving diverse client inquiries and providing tailored product knowledge to meet individual needs effectively.
Accurately operated point-of-sale (POS) systems and managed cash transactions with a 99% accuracy rate, ensuring seamless and efficient store operations.
Contributed to a notable 10% increase in customer satisfaction scores by actively listening to feedback and personalizing client experiences.
Volunteer
Canadore College
|International Student Orientation Volunteer Support
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Summary
Supported international students through comprehensive orientation and ongoing assistance, ensuring smooth integration and compliance.
Highlights
Managed high-volume student inquiries across email, phone, and in-person channels, delivering clear and timely communication to resolve concerns efficiently.
Triaged and redirected diverse student cases, collaborating effectively with the International Department to facilitate prompt and effective solutions.
Contributed to the successful organization of orientation programs, workshops, and campus events, significantly enhancing international student engagement and integration.
Ensured strict confidentiality and compliance with institutional policies while handling sensitive student records and personal information.
Skills
Student Support & Triage
Inquiry Resolution, Case Management, Student Experience Enhancement, Confidentiality, Empathy, Onboarding.
Administrative Expertise
Inbox Management, Document Handling, Department Operations, Record Keeping, Correspondence Management.
Technical Proficiency
Microsoft 365, Outlook, Word, Excel, Teams, Digital Communication Tools, Point-of-Sale (POS) Systems.
Interpersonal Communication
Cross-Cultural Communication, Professionalism, Active Listening, Stakeholder Engagement, Verbal Communication, Written Communication.
Problem-Solving & Resourcefulness
Problem Resolution, Independent Problem Solving, Critical Thinking, Concern Resolution, Information Gathering.
Event & Project Coordination
Event Support, Project Assistance, Workshop Coordination, Orientation Planning, Logistics Management, Student Engagement Initiatives.
References
Laura Solanomoya
laura.solanomoya@canadorecollege.ca (Additional references available upon request)