Victor Sköld

Contributed to the development and refinement of key digital products, enhancing user experience and product functionality for a growing user base.

Collaborated effectively with cross-functional teams (engineering, marketing, sales) to translate business requirements into intuitive and scalable design solutions.

Applied user-centered design principles to optimize product interfaces and workflows, aiming to improve engagement and usability.

Participated in design sprints and feedback sessions, contributing to iterative product development cycles and feature enhancements.

Managed a diverse portfolio of customer cases and projects, maintaining a high level of customer satisfaction through proactive engagement and effective problem-solving.

Acted as a primary liaison between customers and internal teams, translating user feedback into actionable insights for product and service improvements.

Implemented solution-oriented communication strategies that resolved complex customer issues efficiently, enhancing overall customer experience.

Contributed to the development of internal processes for handling customer inquiries, reducing response times and improving service delivery.

Managed end-to-end case and project lifecycle, from initial planning and resource allocation to invoicing and financial follow-up, ensuring project profitability.

Spearheaded IT optimization initiatives, streamlining operational workflows and improving efficiency for new customer assignments.

Facilitated daily communication with both clients and internal teams via phone and email, ensuring smooth project execution and stakeholder alignment.

Developed and implemented streamlined processes for new customer onboarding, significantly improving service delivery and client satisfaction.

Administered and maintained core operational systems, ensuring seamless coordination of work orders for service managers and field teams.

Delivered internal and external training sessions on digitalization and case management, enhancing team capabilities and process adherence.

Managed project initiatives focused on digital transformation and efficient case handling, contributing to improved operational effectiveness.

Provided essential support in procurement and tender processes, collaborating closely with the Bid Manager and Sales Manager to secure new business opportunities.

Directed technical planning for daily work schedules, optimizing resource allocation and workflow efficiency for field teams.

Managed all incoming calls related to service inquiries and order sales, ensuring prompt and effective customer support.

Processed and controlled invoices, maintaining financial accuracy and supporting operational budgeting.

Provided comprehensive assistance to project managers in assembly and planning tasks, contributing to timely project completion and delivery.

Conducted thorough installations and inspections of specialized equipment within the property sector, ensuring compliance with industry standards.

Authored comprehensive technical reports detailing findings and recommendations, supporting informed decision-making for clients.

Applied a highly solution-oriented and customer-centric approach to each project, demonstrating strong problem-solving skills and dedication.

Engaged with clients pedagogically and responsively, explaining complex technical details clearly and fostering positive relationships.