Vittorio Antonio García Soto
Remote Operations Specialist | AI Quality Analyst | Virtual Assistant
Hermosillo, MX.About
Highly accomplished Bilingual Remote Operations Specialist and AI Quality Analyst with over 5 years of experience driving efficiency and quality in virtual environments. Proven expertise in AI evaluation, including 1000+ RLHF evaluations and 98% accuracy rates, alongside optimizing remote workflows and client-focused solutions. Adept at cross-cultural communication and process automation, seeking to leverage advanced skills in AI-enabled business solutions, virtual assistance, and customer operations.
Work
→
Summary
Currently enhancing AI model alignment and performance for Outlier AI by delivering critical Reinforcement Learning from Human Feedback (RLHF) and maintaining high accuracy in evaluation tasks.
Highlights
Delivered over 1,000 Reinforcement Learning from Human Feedback (RLHF) evaluations on AI prompts, significantly enhancing model alignment and performance.
Maintained a 98% accuracy rate in complex AI evaluation tasks, consistently exceeding aggressive weekly targets and ensuring high-quality model training data.
Conducted advanced prompt-tuning annotation experiments utilizing proprietary internal tooling to refine AI model responses and optimize user interactions.
Collaborated asynchronously with international teams across diverse time zones, leveraging Notion, Slack, and custom dashboards to streamline project workflows.
→
Summary
Presently evaluating human-AI voice interactions for Alignerr AI, contributing to model fine-tuning and resolving recurring issues through detailed quality assessments.
Highlights
Processed over 200 human-AI voice interaction samples weekly, conducting detailed quality assessments for tone, instruction-following, and naturalness to improve LLM alignment.
Contributed directly to AI model fine-tuning initiatives through structured feedback and comprehensive alignment reviews.
Collaborated cross-functionally with Machine Learning engineers to proactively identify and resolve recurring model issues, enhancing overall system reliability.
→
Summary
Currently serving as a QA & Transcription Specialist for Centific, refining AI-generated Spanish transcriptions and adapting content for diverse Latin American markets.
Highlights
Edited AI-generated Spanish transcriptions, significantly improving accuracy, clarity, and natural flow for diverse content types.
Adapted content for specific regional dialects and cultural tone alignment, ensuring market relevance across Latin American markets.
Identified and systematically documented recurring linguistic patterns, providing critical insights that informed and improved AI model training.
Managed an average of 50-100 hours of independent weekly work, consistently meeting shifting targets with minimal supervision.
→
Summary
Provided multi-channel customer support for Sinergia Solutions, consistently achieving high satisfaction ratings and contributing to client retention strategies.
Highlights
Managed 50+ daily customer inquiries across phone, chat, and email channels for major telecom brands, consistently achieving a 95% customer satisfaction rating over a 4-year tenure.
Collaborated effectively with digital marketing teams to develop and implement client retention strategies, enhancing customer loyalty and engagement.
Mentored and trained 3 junior support representatives, elevating team performance and adherence to customer service best practices.
Languages
Spanish
English
Skills
Remote Work & Communication
Asynchronous Collaboration Tools, Cross-timezone Project Management, Client Communication, Virtual Team Coordination, Workflow Optimization, Professional Written Communication, Professional Verbal Communication.
AI & Digital Operations
Reinforcement Learning from Human Feedback (RLHF), Human-in-the-Loop (HITL) Quality Assurance, Supervised Fine-Tuning (SFT), Prompt Optimization, LLM Performance Evaluation, Alignment Testing.
Software & Platforms
Notion, Trello, Asana, ClickUp, Monday.com, Slack, Microsoft Teams, Zoom, Google Meet, Google Workspace, Microsoft 365, Calendly, Canva, ChatGPT, Claude, Gemini Pro, Custom Annotation Platforms.
Languages
Spanish (Native), English (Professional Working Proficiency – C1).