About
Highly accomplished IT leader with over 20 years of experience driving enterprise technology strategy, aligning IT infrastructure with core business objectives, and leading global teams in high-growth environments. Proven expertise in building IT departments from inception, significantly reducing operational costs by over $1.3M through strategic system consolidation and vendor negotiations. Adept at leveraging SaaS integrations, automation, and robust compliance frameworks (SOC 2, ISO 27001) to build scalable, secure, and cost-effective solutions.
Work
Victoria, BC, Canada
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Summary
Orchestrated the establishment and strategic growth of the IT department, aligning technology initiatives with organizational goals to drive operational excellence and cost efficiency.
Highlights
Achieved over $1.3M in cost savings within three years by leading strategic system consolidation, reducing enterprise systems from 170 to 110, and optimizing vendor negotiations.
Directed global IT operations across North America, EMEA, and Australia, leading a team of 6 IT professionals to ensure seamless infrastructure and support.
Improved IT service delivery by decreasing support ticket volume by 20% year-over-year and elevating SLA resolution rates to 95% within 2 days.
Collaborated cross-functionally with Sales, Marketing, Security, Finance, and Compliance teams to implement and maintain secure, audit-ready infrastructure, achieving SOC 2 and ISO 27001 compliance.
Victoria, BC, Canada
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Summary
Managed global IT operations and support, ensuring business continuity and optimizing infrastructure for distributed teams across multiple continents.
Highlights
Directed global IT operations and support for teams spanning Canada, the US, Australia, and Vietnam, maintaining critical infrastructure including Jamf, Ubuntu Servers, and GSuite.
Successfully transitioned the entire company to a fully remote operational model during the pandemic, ensuring uninterrupted productivity and collaboration.
Implemented system consolidation initiatives that significantly reduced operational costs and enhanced overall team productivity.
Victoria, BC, Canada
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Summary
Scaled IT infrastructure and managed distributed teams to support rapid organizational growth, implementing essential systems for global operations.
Highlights
Scaled IT infrastructure to support a 230%+ employee growth, from 30 to over 100 employees, within a rapid 6-month timeframe.
Managed and supported distributed IT teams across Canada, Europe, and South America, ensuring seamless operations for global expansion.
Implemented and maintained core enterprise systems, including Zoho, Office365, and Box, to enhance organizational efficiency and collaboration.
Victoria, BC, Canada
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Summary
Supervised a 12-member Tier 1 Tech Support team, enhancing service delivery through training, agile practices, and ITSM platform upgrades.
Highlights
Led and mentored a 12-member Tier 1 support team, developing and launching technical training and performance improvement programs.
Contributed to the implementation of agile methodologies and the upgrade of ITSM platforms, streamlining support operations and improving efficiency.
Victoria, BC, Canada
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Summary
Developed full-stack web applications and integrated APIs, contributing to critical product features and securing new business partnerships.
Highlights
Developed a custom enterprise shift-scheduling platform utilizing Ruby on Rails and React, enhancing operational efficiency for clients.
Engineered and integrated RESTful APIs with affiliate systems, delivering key features that directly contributed to securing new partnerships and clients.
Vancouver, BC, Canada
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Summary
Led the development of the Minimum Viable Product (MVP) for a new company site, integrating customer feedback to refine product-market fit.
Highlights
Developed the Minimum Viable Product (MVP) for the company's core platform using Ruby on Rails, establishing foundational technology.
Engaged directly with clients and potential customers to collect critical feedback and data, informing product development and strategic direction.
Vancouver, BC, Canada
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Summary
Managed IT and development operations during aggressive scaling, stabilizing infrastructure and implementing agile methodologies to drive significant user growth.
Highlights
Oversaw IT and development during a period of aggressive scaling, achieving minimal website downtime and contributing to a 100% user base growth.
Led the migration of core systems to a new Kentico CMS and co-location infrastructure, enhancing scalability and performance.
Introduced agile workflows across development teams, resulting in a 40% reduction in development time for marketing experiments.
Vancouver, BC, Canada
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Summary
Developed and executed a comprehensive data conversion plan, migrating over 70,000 insurance certificates from legacy systems to a modern SQL application.
Highlights
Analyzed and developed a conversion plan for over 70,000 insurance certificates from legacy DB2 and flat-file systems to a new MS-SQL 2000 application.
Successfully developed and executed the end-to-end data migration process for both claims and certificates systems, ensuring data integrity.
Vancouver, BC, Canada
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Summary
Developed and modified DotNetNuke modules using C# and VB.NET, integrating external APIs to enhance website functionality.
Highlights
Developed and modified various modules for DotNetNuke using C# and VB.NET (Framework 3.5, Linq), enhancing platform capabilities.
Integrated external APIs, including Google API and Moneris/Beanstream, to enable seamless communication with various web services.
Palo Alto, CA, US
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Summary
Conducted pre-sales and technical presentations for enterprise Identity Management systems, securing project agreements and overseeing complex system migrations.
Highlights
Led pre-sales efforts, Proofs of Concept (POCs), and technical presentations for enterprise Identity Management systems (Sun IDM, CA IDM), directly contributing to new project agreements.
Developed custom Java data connectors and managed complex system migrations, ensuring successful integration and data integrity.
Tel Aviv, Israel
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Summary
Managed the development team for a real-time online trading system and built a comprehensive, multi-language corporate website and CMS.
Highlights
Managed the online-trading development team, overseeing the creation of a real-time chat and trading system.
Developed and implemented the company's corporate website and Content Management System (CMS) with a multi-language interface.
Tel Aviv, Israel
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Summary
Led a 9-member development team, overseeing the design and implementation of over 40 applications for processing and displaying extensive company data.
Highlights
Led a team of 9 developers, managing both web frontend (ASP 4.0, CGI, C++) and data backend (Clipper, DB2) development.
Designed, developed, and documented over 40 applications for data processing and display, handling over 1 million company records.
Languages
English
Hebrew
Spanish
Certificates
Skills
IT Leadership & Strategy
Agile Methodologies (Scrum, Kanban), Cross-functional Collaboration, Vendor Negotiation, Budgeting, SLA & KPI Tracking, Strategic IT Roadmapping, Remote Leadership, Team Development, Mentoring, Stakeholder Communication, Problem-Solving, Strategic Thinking.
Enterprise Systems
Google Workspace, Jira, Slack, Zoom, BambooHR, Zendesk, HubSpot, NetSuite, Office365, Box, Zoho, Jamf, Ubuntu Servers, Active Directory, LDAP, Confluence, JumpCloud, Miro, Gemini, ChatGPT, Magai, Linguix, Kentico CMS, Redmine.
Technologies
RESTful APIs, Ruby on Rails, React, Java, PowerShell, SQL, Clipper, DB2, Bash, ITSM Tools, .Net, Jquery, Flux, Backbone, PostgreSQL, MySQL, Redis, MemCached, MS-SQL, Rspec, Capybara, CircleCI, Heroku.
Security & Compliance
SOC 2, ISO 27001, Audit Readiness, Device Management, User Provisioning, Policy Enforcement.